We require you to give instructions in writing, to avoid
possible disputes. We will, however, accept oral instructions
provided they are subsequently confirmed in writing. All
answers or statements given on any proposal form, claim
form or any other material document are your responsibility,
and therefore you should always check the accuracy of the
information you provide. Authority to act on your behalf may
be terminated at any time, without penalty, and without
prejudice to completion of transactions already initiated on
your behalf, by either party giving immediate notice in
writing to that effect to the other. Whilst every effort is
made by us to ensure that business is conducted with
companies with adequate assets, we will not be responsible
should any company not meet its commitment when charged with
a claim.
Cover is normally subject to the receipt of a
satisfactorily completed proposal form/signed statement of
fact, or telephone/e-mail instruction for Travel Insurance.
You are advised to answer all questions accurately and to
the best of your knowledge. Please note that as this forms
the basis of the contract between yourself and the insurer,
all material facts which are likely to affect cover MUST be
disclosed. Your attention is drawn to the declaration
regarding the accuracy of the information you provide, and
the potential result of non-disclosure of all material
facts. For renewals, it is important that you carefully read
the renewal notice and all attaching documents, and advise
us of any change of circumstance(s) with regard to yourself
and/or the risk insured. If you have any doubt about what
should be disclosed at any time during the period of cover,
please advise us as this may alter the insurer’s terms.
Failure to comply could invalidate your insurance. All
policies are subject to English Law. A full policy wording
is available on request.
We retain the right to share any commission/fee with
professional connections at our discretion. If we arrange
cover for you with an insurer/provider on a net basis (i.e.
no commission is paid to us), we will charge a fee for our
services.
We do not accept liability for loss of documents of
title or certificates evidencing title to any of your
insurance which is outside of our custody or control.
All Client premiums are held by us in a separate bank
trust account, as we act as an agent for Insurers. All
return premiums will be paid net of commission/fee at the
end of the relevant period of insurance, if there have been
no claims. Any certificate, schedule or policy not paid for
will be deemed void. This does not affect your statutory
rights.
CHA charges (in addition to any levied by insurers/providers):
Policy issue/Renewal processing, at our discretion we may
charge a fee which we will disclose at point-of-sale;
Mid-term adjustment/green card £10; mid-term
cancellation £15; renewal/new business reminder £20;
reissue of cover note, certificate or renewal notice £15;
for premium credit arrangements via us, you will receive a
credit agreement which shows the interest charge and APR;
premium credit arrangements via finance companies up to
£25; research for information on General Branch/Motor/
Marine over 12 months’ old £25, Mortgage over 72 months’
old £50; completion of declarations £50; business
for Clients who are offshore, up to £100 per transaction;
special postal service requested by you £25; courier
service requested by you, courier charge + £5; chasing
outstanding information/premiums due to us either by
telephone, facsimile or e-mail £5 per communication. If
exceptional circumstances arise where any other charge would
be levied, e.g. claim assistance, you will be informed of
the amount of the charge prior to the work being undertaken.
At our discretion these charges may be reduced or waived.
Credit arrangement with insurers (variable) to be disclosed
at point-of-sale.
You or your nominated agent have a right to inspect
copies of contract notes, vouchers and entries in our books
or computerized records relating to your transactions. We
keep records of business transactions for at least one year
from the date of such transactions. We are registered under
the Data Protection Act. We may contact you by telephone
in order to discuss your past/present/future business with
us. Information that we hold about you will be held on
computer and/or in paper files. This information will be
used to administer your application, to deal with queries,
and to bring to your attention additional services and
products that may be of benefit to you. The information that
you give us may be disclosed to third parties, such as
product providers and credit reference agencies, for the
purpose of processing your application, to our Regulators
(the FSA), and to our Compliance Advisers. It will also
enable further services to be provided to you, and to ensure
that your details can be best matched with the services
available. You may ask us not to contact you about
additional services and products by writing to: Data
Protection Department, Colin Holmes & Associates,
Artillery House, 121 Lynchford Road, Farnborough, Hants
GU14 6ET.
We maintain professional indemnity insurance, which
helps to safeguard your interests.
This is our standard Terms of Business on which we intend to rely.
For your own benefit and protection you should read these terms
carefully. If you do not understand any point, please ask for
further information.
[Colin Holmes & Associates Terms of Business dated 25/11/2009]
Euro IFA (UK) - TERMS OF BUSINESS
We will categorise you as a Retail Client unless otherwise
agreed with you. Retail Clients have the highest level of
protection under the regulatory regime. We will communicate with
you in English both verbally and in writing.
We require you to give instructions in writing, to avoid
possible disputes. However, we will accept oral instructions
provided they are subsequently confirmed in writing. Authority
to act on your behalf may be terminated at any time, without
penalty, and without prejudice to completion of transactions
already initiated on your behalf or any rights or obligations
already arising, by either party giving immediate notice in
writing to that effect to the other.
We offer independent financial advice but occasions can
arise where we, or one of our other customers, will have some
form of interest in business which is being transacted for you.
If this happens, or we become aware that our interests or those
of one of our other customers conflict with your interests, we
will inform you in writing and obtain your consent before
carrying out your instructions.
Following the issue of this Terms of Business, any
subsequent advice or recommendation offered to you will be based
on your stated investment objectives, your acceptable level of
risk, and any restrictions you wish to place on the type of
investment or policies you are willing to consider. Details of
your stated investment objectives will be included in the
Suitability Letter we will issue to you to confirm our
recommendations. Unless confirmed in writing by you to the
contrary, we will assume that you do not wish to place any
restriction on the advice we give you.
If you require an investment/insurance service which we are
not authorized or able to offer, we may refer you to another
Financial Adviser, subject to your agreement. Any commission/fee
derived from such an introduction will be disclosed on written
request to us. Whilst every effort is made by us to ensure that
business is conducted with companies with adequate assets, we
will not be responsible should any company not meet its
commitment when charged with a claim or policy maturity. We are
obliged to offer “Suitable Advice”, and this entails obtaining
your comprehensive financial background and outlining the major
terms that govern any business that may then result.
We will tell you the amount of commission payable to us on
any investment. We will tell you the amount of commission or any
other form of benefit from the issuer of a security or from
another intermediary. We retain the right to share any
commission or fee with professional connections at our
discretion. In the event that you redeem, surrender, withdraw,
cancel or otherwise default from any single or regular
contribution/premium-paying contract/policy that we arrange for
you that compels us to repay money or fees to any product
provider/supplier whether or not they are regulated by any
official body, we will invoice you up to the previously
disclosed or non-disclosed remuneration figure that we were due
to receive, but we will not charge a fee if you exercise your
right to cancel the policy in accordance with the cancellation
notice sent to you by the product provider. You will not be
invoiced in the event of a claim by death. This does not affect
your statutory rights.
WE DO NOT HANDLE CLIENTS’ MONEY. We never
accept cheques made out to us, or handle cash (unless in
settlement of charges or disbursements for which invoices have
been sent to you).
We will make arrangements for investments to be registered
in your name, unless first instructed otherwise in writing. When
we have arranged any investments for which you have given
instructions, and after any documents have been dispatched, it
will not be our policy to conduct any automatic review, but we
may be approached in writing for further advice. All documents
will be forwarded to you showing your ownership of investments
as soon as is practicable after we receive them; where a number
of documents relating to a series of transactions are involved,
each document will normally be held by us until the series is
complete before they are forwarded to you.
We do not accept liability for loss of documents of title or
certificates evidencing title to your investments/insurance
which are outside our custody or control.
You or your nominated agent have a right to inspect copies
of contract notes, vouchers and entries in our books or
computerized records relating to your transactions. We keep such
records of business transactions for at least six years from the
date of such transactions (three years for mortgage-related
records).
We are registered under the Data Protection Act. We may
contact you by telephone in order to discuss your
past/present/future business with us. Information that we hold
about you will be held on computer and/or in paper files. This
information will be used to administer your application, to deal
with queries, and to bring to your attention additional services
and products that may be of benefit to you. The information that
you give us may be disclosed to third parties, such as product
providers and credit reference agencies, for the purpose of
processing your application, to our Regulators (the FSA), and to
our Compliance Advisers. It will also enable further services to
be provided to you, and to ensure that your details can be best
matched with the services available. You may ask us not to
contact you about additional services and products by writing to:
Data Protection Department, Euro IFA (UK), Artillery House, 121
Lynchford Road, Farnborough, Hants GU14 6ET.
We maintain professional indemnity insurance, which helps to
safeguard your interests.
In the course of providing our financial services, we will
not be acting contractually for you.
This is our standard Terms of Business on which we intend to rely.
For your own benefit and protection you should read these terms
carefully. If you do not understand any point, please ask for
further information.
[Euro IFA (UK) Terms of Business dated 25/11/2009]